Garmin Connect Questions/Feedback/Issues

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Garmin Connect Questions/Feedback/Issues

Postby admin » Thu Sep 25, 2014 8:37 am

Garmin Connect beta users can post their feedback here. Thanks!
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Re: Garmin Connect Questions/Feedback/Issues

Postby xrouge » Thu Sep 25, 2014 2:01 pm

Initial Setup - I suggest that Import Entire History from Garmin option should be off by default because it will likely cause duplicate workouts in ST.mobi, which will be very tedious to delete afterwards.
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Re: Garmin Connect Questions/Feedback/Issues

Postby shasselg » Thu Sep 25, 2014 2:17 pm

xrouge wrote:Initial Setup - I suggest that Import Entire History from Garmin option should be off by default because it will likely cause duplicate workouts in ST.mobi, which will be very tedious to delete afterwards.


I totally agree! I was Close to do that mistake myself!
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Re: Garmin Connect Questions/Feedback/Issues

Postby admin » Thu Sep 25, 2014 2:36 pm

Sync will never create duplicate workouts. We detect that, and ignore them. In fact your sync message will tell you: added, errored, and skipped.
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Re: Garmin Connect Questions/Feedback/Issues

Postby ukexpat » Thu Sep 25, 2014 2:40 pm

I can't get Garmin Connect sharing to "stick". I have followed the instructions to the letter numerous times. The connect logo will show in sharing settings at first but if I refresh the page, it's gone. Rinse and repeat ad nauseam.
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Re: Garmin Connect Questions/Feedback/Issues

Postby admin » Thu Sep 25, 2014 3:16 pm

I see 5 attempts to connect the sync. All but the last one were canceled.

2014-09-25 19:20:18
2014-09-25 19:23:05
2014-09-25 19:24:08
2014-09-25 19:30:04
2014-09-25 20:08:52

So it should be working for you? If not, you can contact support for further assistance.
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Re: Garmin Connect Questions/Feedback/Issues

Postby xrouge » Thu Sep 25, 2014 3:23 pm

admin wrote:Sync will never create duplicate workouts. We detect that, and ignore them. In fact your sync message will tell you: added, errored, and skipped.


Excellent, I suggest providing this message on the Import dialog, so there's nothing to worry about.
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Re: Garmin Connect Questions/Feedback/Issues

Postby Moleshome » Thu Sep 25, 2014 3:59 pm

Duplicates.jpg
Duplicates.jpg (151.82 KiB) Viewed 16123 times


Looks like duplicates to me :?:
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Re: Garmin Connect Questions/Feedback/Issues

Postby admin » Thu Sep 25, 2014 4:15 pm

Yup, shouldn't do that.

Even more odd, it seems that you activated the sync twice, and chose to load your history twice? Does that sound correct?
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Re: Garmin Connect Questions/Feedback/Issues

Postby ukexpat » Thu Sep 25, 2014 4:28 pm

admin wrote:I see 5 attempts to connect the sync. All but the last one were canceled.

2014-09-25 19:20:18
2014-09-25 19:23:05
2014-09-25 19:24:08
2014-09-25 19:30:04
2014-09-25 20:08:52

So it should be working for you? If not, you can contact support for further assistance.


I didn't cancel them. Will contact support.
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Re: Garmin Connect Questions/Feedback/Issues

Postby ukexpat » Thu Sep 25, 2014 4:36 pm

ukexpat wrote:
admin wrote:I see 5 attempts to connect the sync. All but the last one were canceled.

2014-09-25 19:20:18
2014-09-25 19:23:05
2014-09-25 19:24:08
2014-09-25 19:30:04
2014-09-25 20:08:52

So it should be working for you? If not, you can contact support for further assistance.


I didn't cancel them. Will contact support.


I just checked and Connect has synced 4 times with 4 lots of duplicate rides Can they all be deleted so I can resync from Connect? Thanks.
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Re: Garmin Connect Questions/Feedback/Issues

Postby aserpa » Thu Sep 25, 2014 4:43 pm

More basic issue for me is that I don't see Garmin Connect as an option - only Withings.

> 3. Select the Garmin Connect option.

I followed the steps in the blog post and fail at #3. I've logged out of my account and tried after a fresh log-in without success either.
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Re: Garmin Connect Questions/Feedback/Issues

Postby admin » Thu Sep 25, 2014 5:20 pm

aserpa wrote:More basic issue for me is that I don't see Garmin Connect as an option - only Withings.

> 3. Select the Garmin Connect option.

I followed the steps in the blog post and fail at #3. I've logged out of my account and tried after a fresh log-in without success either.


Have you requested to be in the Garmin Connect beta test group? And have you received an email saying you were activated?
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Re: Garmin Connect Questions/Feedback/Issues

Postby xrouge » Thu Sep 25, 2014 5:36 pm

Today's run on Garmin went into ST.mobi nicely, I think within seconds of syncing to my watch. Nice job!
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Re: Garmin Connect Questions/Feedback/Issues

Postby aserpa » Thu Sep 25, 2014 5:45 pm

Have you requested to be in the Garmin Connect beta test group? And have you received an email saying you were activated?[/quote]

Yes and yes - Got the email from Aaron at 11:32 am.
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Re: Garmin Connect Questions/Feedback/Issues

Postby admin » Thu Sep 25, 2014 8:31 pm

aserpa wrote:Yes and yes - Got the email from Aaron at 11:32 am.

Give it another try, looks like a mismatch between your email and account.
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Re: Garmin Connect Questions/Feedback/Issues

Postby aserpa » Fri Sep 26, 2014 2:30 am

Great stuff - thanks. Working as expected now.
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Re: Garmin Connect Questions/Feedback/Issues

Postby gasteropod » Fri Sep 26, 2014 5:46 am

I have to say that I feared syncing everything since when I use the device import and I have already loaded a workout via another method, it does not always recognise this and if I simply imported everything it said was new I'd get duplicates. I suspect that the code to check for duplicates is not quite 100%. Since I already had everything imported anyway, I disabled this option when configuring the Garmin sync.

I'll let you know how it goes when I have more workouts and these sync with Garmin Connect. I'll have to disable my own personal upload process first :)

John
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Re: Garmin Connect Questions/Feedback/Issues

Postby gasteropod » Fri Sep 26, 2014 6:58 am

This has worked like a charm so far. No specific feedback as yet, it simply works.

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Re: Garmin Connect Questions/Feedback/Issues

Postby Moleshome » Fri Sep 26, 2014 8:21 am

admin wrote:Yup, shouldn't do that.

Even more odd, it seems that you activated the sync twice, and chose to load your history twice? Does that sound correct?


Aah.

What happened was that I followed the link to sync with Garmin and then setup the Withings sync. When I went back to the sharing page it was only showing Withings and not Garmin so I re-did the Garmin sync
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Re: Garmin Connect Questions/Feedback/Issues

Postby admin » Fri Sep 26, 2014 8:47 am

Moleshome wrote:What happened was that I followed the link to sync with Garmin and then setup the Withings sync. When I went back to the sharing page it was only showing Withings and not Garmin so I re-did the Garmin sync


Perfect. We've found a weird scenario that happens in setup occasionally - working on a fix. Shouldn't effect you.

If you've got a few duplicates you can go to Workouts and use the Select option to delete multiple at once.

If you've got more than a few shoot an email to support and they can work through it with you to do a bulk delete.

Thanks again.
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Re: Garmin Connect Questions/Feedback/Issues

Postby shasselg » Fri Sep 26, 2014 10:04 am

I have now tried it and it worked perfectly well both for .mobi and normal ST3. Great job! The only thing that makes it a bit worse than expected is that during normal upload the workout picks up for example the gear associated with the categor and also other info such as weather. When doing this import, none of that comes across.

/Stefan
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Re: Garmin Connect Questions/Feedback/Issues

Postby justinmc » Fri Sep 26, 2014 12:54 pm

admin wrote:Sync will never create duplicate workouts. We detect that, and ignore them. In fact your sync message will tell you: added, errored, and skipped.


I missed why it was asking for my email and password, and then two duplicates for all my workouts from January to March of this year, actually showed up -- I had to go back and delete them.

Also, if I put future workouts on my calendar, they're not matched on the import from Garmin. I have to manually delete them or they show up as missed -- with Tapiriik that were matched up on the import.
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Re: Garmin Connect Questions/Feedback/Issues

Postby admin » Fri Sep 26, 2014 2:27 pm

We pushed a bunch of changes for new users. Still bulletproofing the duplicate detection...
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Re: Garmin Connect Questions/Feedback/Issues

Postby Keith B » Fri Sep 26, 2014 3:50 pm

I believe I am in the same boat as aserpa. I got the email today to join but I am not able to see the garmin when I click connect in the sharing section. I only have a Withings option.
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