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No more syncing between ST3 and mobi

PostPosted: Tue Sep 06, 2016 5:02 am
by 6co2000
Hello, did anyone face this sort of problem and could help?
My ST3 has been refusing to sync with mobi for the last week or so. In fact, last sync was Aug 28.
I do get all my workout out of Garmin into Mobi no problem, but they are not syncing with the desktop application like they used to.
In fact, it used to work just perfect and I would never worry about it normally...

any idea what could have gone wrong?
I tried signing out of CloudSync in the software and signing back in, but it made no difference. Interestingly, I get NO error message at all...!

thx
6co

Re: No more syncing between ST3 and mobi

PostPosted: Wed Sep 07, 2016 4:18 am
by Peter Hocking
I'm finding exactly the same issue! Garmin Connect uploads are fine but no syncing to Mobi :(

Any help please!

Re: No more syncing between ST3 and mobi

PostPosted: Wed Sep 07, 2016 11:05 am
by admin
The forums are indicated for product assistance only.

Email support@sporttracks.mobi to open a support ticket.

Re: No more syncing between ST3 and mobi

PostPosted: Thu Sep 08, 2016 2:22 am
by philipshambrook
Not any assistance, but it's working fine here. Have you tried removing the connection to ST3 from .mobi then remaking it from ST3?

https://sporttracks.mobi/user#page=sharing

Re: No more syncing between ST3 and mobi

PostPosted: Sat Sep 10, 2016 7:15 am
by Peter Hocking
Thanks for that, actually that did work but now only syncing one way from ST3 to Mobi but not the other way around!

Re: No more syncing between ST3 and mobi

PostPosted: Sat Sep 10, 2016 7:25 am
by philipshambrook
If it's going out, but not in, then maybe you've got something blocking incoming connections.