Problem with Withings sync?

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Problem with Withings sync?

Postby Elsdorfer » Thu Jun 30, 2016 3:22 am

At the end of last week updates to Withings stopped syncing to .mobi. Data was successfully transfered from the scales to Withings, but not appearing in Sporttracks. Yesterday I removed the share end reestablished it, at which point the sync happened immediately and the missing data was sent to ST. But again today the automatic sync failed and I had to repeat the resharing with Withings to force the transfer. Has something changed at Withings that has caused this?
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Re: Problem with Withings sync?

Postby admin » Thu Jun 30, 2016 8:44 am

Our logs show notification from the Withings API stopped around June 27 2016, 07:58:43 UTC.

We've added some additional API logging to see where the problem is happening.

You may want to try to remove the connection to Withings from SportTracks and add it back again.

https://sporttracks.mobi/user#page=sharing
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Re: Problem with Withings sync?

Postby Elsdorfer » Fri Jul 01, 2016 1:09 am

I've tried removing and adding (twice already). It syncs immediately as a one-off but after that, nothing more syncs until I repeat the reconnection.
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Posts: 49
Joined: Sat Apr 16, 2011 7:12 am
Location: Elsdorf (NRW) Germany

Re: Problem with Withings sync?

Postby Elsdorfer » Fri Jul 01, 2016 2:31 am

In case it helps, here's a screen grab of the notifications following the reconnect. Oddly, it finds two new measurements when in fact there is only one per day.
withings.png
withings.png (34.2 KiB) Viewed 2960 times
Elsdorfer
 
Posts: 49
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Location: Elsdorf (NRW) Germany

Re: Problem with Withings sync?

Postby admin » Fri Jul 01, 2016 8:08 am

We've seen quite a lot of sync notifications coming from Withings today. Hopefully this means they fixed some things.

My 8:17am scale reading synched at 8:44:28am.
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Re: Problem with Withings sync?

Postby Elsdorfer » Fri Jul 01, 2016 12:26 pm

Yes, all back to normal, thanks.
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