Unhandled exception / read or write protected memory

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Re: Unhandled exception / read or write protected memory

Postby justintime » Sun Aug 16, 2015 11:57 am

Yes, that works (using notepad first).
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Re: Unhandled exception / read or write protected memory

Postby pizzabox23 » Mon Aug 17, 2015 8:18 pm

Add me to the list of folks requesting that the development team look into this. Will use copy/paste workaround for now.

Thanks.
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Re: Unhandled exception / read or write protected memory

Postby LHB » Tue Aug 18, 2015 1:33 am

Yes, it is quite strange that you can copy/paste notes, but if you try to add whatever character it fails.
Is it using different memory?
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Re: Unhandled exception / read or write protected memory

Postby rjsa » Tue Aug 18, 2015 5:35 am

Most likely some keyboard filtering that happens while you type (looking for tab/enter/esc/CTRL, special formatting, spell checking, enforcing letters/number and the whatnot) got buggy and is throwing the exception.
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Re: Unhandled exception / read or write protected memory

Postby admin » Tue Aug 18, 2015 7:07 am

rjsa wrote:Most likely some keyboard filtering that happens while you type (looking for tab/enter/esc/CTRL, special formatting, spell checking, enforcing letters/number and the whatnot) got buggy and is throwing the exception.


@rjsa What evidence do you have of this? Some article or notice from Microsoft? Please advise if you have something.

At this moment we are not able to reproduce this in a test environment with a new install and no plugins activated.

There are quite a few reports of this same error starting after August 7 in different applications. One mentioned AVG antivirus. Please confirm if you have this problem and also run AVG antivirus.
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Re: Unhandled exception / read or write protected memory

Postby LHB » Tue Aug 18, 2015 10:43 am

I have updated Windows
I have updated Nvidia gfx drivers
I run AVG Antivirus v.2015.0.6125, updated quite recently, don't remember the date. I don't have problems in other applications.
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Re: Unhandled exception / read or write protected memory

Postby admin » Tue Aug 18, 2015 2:30 pm

LHB wrote:I run AVG Antivirus v.2015.0.6125.


You may want to read this support forum post that points to a solution for the same problem in another app:

http://www.proz.com/forum/sdl_trados_su ... mment.html

Points to a problem in a recent AVG update.
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Re: Unhandled exception / read or write protected memory

Postby Ole Christian Myrmel » Tue Aug 18, 2015 3:38 pm

I run Avg as well. Recently updated. Only Sporttracks gives this error.
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Re: Unhandled exception / read or write protected memory

Postby texmurphy » Tue Aug 18, 2015 6:55 pm

Step by Step for AVG with the Studio App described in Error Adding Comment when AVG antivirus is active. Might be easily transferred to ST.
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Re: Unhandled exception / read or write protected memory

Postby Sergio Sabaté » Wed Aug 19, 2015 5:02 am

Works Thanks!! :)
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Re: Unhandled exception / read or write protected memory

Postby Rich Woodruff » Thu Aug 20, 2015 6:22 am

I also have AVG and the fix worked for me. Thanks!
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Re: Unhandled exception / read or write protected memory

Postby rjsa » Thu Aug 20, 2015 1:52 pm

admin wrote:
rjsa wrote:Most likely some keyboard filtering that happens while you type (looking for tab/enter/esc/CTRL, special formatting, spell checking, enforcing letters/number and the whatnot) got buggy and is throwing the exception.


@rjsa What evidence do you have of this? Some article or notice from Microsoft? Please advise if you have something.

At this moment we are not able to reproduce this in a test environment with a new install and no plugins activated.

There are quite a few reports of this same error starting after August 7 in different applications. One mentioned AVG antivirus. Please confirm if you have this problem and also run AVG antivirus.


Unfortunately I don't. But sounds like it from the copy/paste <-> typing difference. On top of it it seems to happen on multiline text box only, that would narrow the search a bit.
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Re: Unhandled exception / read or write protected memory

Postby psestini » Fri Aug 21, 2015 12:21 pm

Same problem for me.
Hoping for a fix.
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Re: Unhandled exception / read or write protected memory

Postby LHB » Tue Aug 25, 2015 2:07 am

texmurphy wrote:Step by Step for AVG with the Studio App described in Error Adding Comment when AVG antivirus is active. Might be easily transferred to ST.


The site seems to be down? I cannot access it.
Does anyone have a decription?
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Re: Unhandled exception / read or write protected memory

Postby admin » Tue Aug 25, 2015 8:23 am

Seems fine:

http://downforeveryoneorjustme.com/http ... /topics/85

Maybe AVG is blocking this too? :(
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Re: Unhandled exception / read or write protected memory

Postby LHB » Wed Aug 26, 2015 5:28 am

Thanks. The original link worked now. Maybe it was just temporary?

The Notes area in SportTracks works if i edit AVG like this;
AVG_ST.PNG
AVG config for Notes area in ST to work
AVG_ST.PNG (53.47 KiB) Viewed 9125 times


So by adding exception for the file SportTracks.exe for Identity Protection only, it all seems to work as normal.
Maybe you would also like to tick the box for Ignore this file even when the file has been change or updated?

Would this be a SportTracks-issue, AVG-issue or even .NET-issue?
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Re: Unhandled exception / read or write protected memory

Postby admin » Wed Aug 26, 2015 8:10 am

Since other apps are seeing this, it seems most likely a combination of AVG and .NET caused by a bad AVG update release.

The release notes for the AVG update on July 31 suspiciously list "Fixed issue with reported crash of Identity protection component." - that is related to this, and that I about when people started reporting problems.
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